Where is my welcome reward?

What welcome reward should a new player receive?

Use the offer presented during your registration. Welcome rewards can change, and the displayed amount, coin mix, qualification steps, deadline, and attached terms apply. Save the offer screen and read its terms before completing registration.

The free welcome Sweepstakes Coins are promotional. Sweepstakes Coins cannot be purchased; they are awarded free through promotions; eligible SC balances can be redeemed for cash prizes. Gold Coins are for entertainment play and have no cash value.

Do I need a promo code for the welcome reward?

The standard no-purchase welcome reward does not require a promo code. Do not let an unaffiliated code page redirect you through an unknown link or ask for account credentials.

If HelloMillions runs a separate, code-based registration campaign, that campaign should show its own official terms. A code for a separate offer should not be assumed to increase, replace, or combine with the standard welcome reward unless the terms say so.

When should the welcome reward appear?

Complete the registration and verification steps listed on your offer, then check both coin balances and any reward or notification area in the account. Crediting time may vary.

Verification may be a qualification step rather than evidence of a problem. Use your real details and one account only. The Terms permit one customer account per person and allow access or offers to be restricted while checks are completed.

Why might my welcome reward be missing?

Work through the likely checkpoints without opening a replacement account:

1. Confirm that registration finished and the email address belongs to the account you opened.
2. Complete any verification step stated in the offer.
3. Check whether the offer is available in your location and to your account type.
4. Review both Gold Coin and Sweepstakes Coin balances.
5. Look for an on-screen claim action or message rather than assuming automatic credit.
6. Check the offer’s start time, end time, and any one-account or one-household restriction.

The Terms of Service allow promotions to be customer-specific, changed, or ended. The terms displayed with your offer provide the most relevant eligibility rules.

What evidence should I send to Customer Support?

Send a concise record through the official support form:

• the email address used for the account;
• the registration date and approximate time;
• the welcome offer exactly as displayed;
• the qualification steps you completed;
• a masked screenshot of the offer or confirmation; and
• the current balances if they show the issue without exposing private data.

Do not send your password or a full identity document unless the secure verification workflow specifically requests it.

Which source wins when welcome pages show different amounts?

A current promotion screen and its attached terms are more specific to the transaction than an older general Help Center article. The Terms also state that promotion-specific conditions take precedence when they conflict with the general Terms.

That does not mean every marketing screen is permanent. Record what was shown to you, then rely on the version and eligibility terms that applied when you registered. Support can review the account if the credited reward does not match that record.

Welcome offers may change and may be subject to eligibility conditions. See the current offer terms and Terms of Service.

Frequently asked questions