Disclaimer: This Knowledge Base article provides general guidance. The HelloMillions Terms of Service govern the account and service requirements relevant to this topic. Review the current terms before taking action, as eligibility, payment, promotion, and account rules may change.
How can I protect my account and payments?
- Keep your account private. Do not let anyone else access or use your HelloMillions account, or use an account transferred from someone else.
- Use one account only. If you lose access, contact Customer Support to recover your existing account rather than registering a new one.
- Keep your details current. Contact Support if your address, email, or phone number changes. Your registered name must match your government-issued identification.
- Use your own payment method. For Gold Coin purchases, use a valid payment method that lawfully belongs to you and matches your account name. Purchases must not originate from a business or corporate account.
How should I submit personal or payment documents?
If verification documents are requested, sign in and open My Account from the sidebar or menu. Follow the instructions for your account and submit only the requested files through the official secure verification portal, within the timeframe communicated to you. See how account verification works for more guidance.
Keep sensitive information out of ordinary support messages:
- Never share passwords, PINs, one-time security codes, recovery codes, or security tokens with anyone.
- Do not send full card numbers or CVV codes. Keep complete bank-account or IBAN numbers out of ordinary email and chat.
- Do not attach unsolicited photos of your passport, driver’s license, or identity card. If a payment-method copy is requested, use the official secure verification process and follow the redaction instructions provided.
What should I do if I suspect account misuse?
Notify Customer Support immediately if you suspect your account security has been compromised, including loss, theft, or unauthorized disclosure of your password or account details. Also notify HelloMillions promptly if your payment method is cancelled, lost, stolen, or otherwise compromised.
For a charge you do not recognize, compare your financial statement with your Gold Coin purchase history. If the transaction looks suspicious, contact your bank or card issuer promptly and report it to Customer Support.
How does HelloMillions handle my personal information?
HelloMillions processes personal information for purposes described in its Privacy Policy, including providing the service, verifying account information, and processing payments. The policy also explains disclosures to service providers, security safeguards, retention, and applicable privacy rights.
HelloMillions uses commercially reasonable physical, electronic, and administrative safeguards. Internet transmission cannot be guaranteed to be completely secure, and you remain responsible for protecting your account credentials.
For related guidance, browse our trust, legal, and safety FAQs.