Where do I send a personal-data deletion request?
Two official privacy-request routes are available:
- Email
[email protected]. - Raise a Privacy Query ticket with Customer Support.
State clearly that you are requesting deletion of personal information. Describe the request in enough detail for the privacy team to understand and evaluate it. Sending a general account-support message without identifying it as a privacy request can slow down routing.
You do not need to create a HelloMillions account to submit a request. If you already have an account, use its registered contact information to help the team connect the request to the correct record.
What information is needed to verify the request?
A verifiable request must include your full legal name, email address, phone number, and enough detail to identify what you are requesting.
HelloMillions may contact you for additional information needed to verify that you are the person whose information is involved, or that you are authorized to act for that person. Information supplied for verification is used to verify the requester’s identity or authority.
Do not attach a password or unnecessary identity document to the first email. Follow the privacy team’s instructions if additional verification is required, and use the official channel it identifies.
Can someone else submit the request for me?
Where applicable, an authorized agent may submit a request. The agent may need written permission that clearly describes their authority, proof of identity, and proof of their authority to act. A person acting under a qualifying power of attorney may also make a request under applicable state rules.
An agent’s request should include the full legal name of the person represented and the documentation supporting authorization. HelloMillions may deny an agent request when the required authorization cannot be verified.
How long can a privacy request take?
HelloMillions endeavors to respond to a verifiable consumer request within 45 days after receipt. If more time is required, the response period may extend to 90 days, with written notice explaining the reason and extension.
The policy also says HelloMillions generally does not charge a fee to process or respond to a request. A fee may apply if a request is excessive, repetitive, or manifestly unfounded; if so, the company says it will explain the reason and provide a cost estimate before completing the request.
These are policy response windows, not a promise that every item will be deleted. Eligibility depends on the law that applies and on any valid exception.
Why might some information be retained?
Privacy rights are not absolute. Deletion may be denied when retention is mandatory, including when information is needed to complete a contract or transaction or comply with a legal obligation. Security considerations can also limit access to specific information.
Other records can be subject to fraud prevention, dispute, accounting, or legal requirements. A response that retains some information should explain why the company cannot comply with that part of the request. Depending on your jurisdiction, the policy may also provide a right to appeal a refusal by emailing the privacy address within the stated appeal period.
Is deleting personal data the same as closing my account?
No. Closing your HelloMillions account ends account access and is handled by Customer Support. A deletion request is a privacy-rights process covering eligible personal information. If you want both outcomes, say so clearly and complete both processes.
Marketing preferences are separate from account closure and data deletion. You can stop promotional communications without closing the account or deleting all eligible data.
Frequently asked questions
What email address handles HelloMillions data-deletion requests?
Send a verifiable privacy request to [email protected], or submit a Privacy Query ticket through Customer Support.
Does HelloMillions have to delete every record?
Not always. The Privacy Policy allows retention where applicable law or a valid legal, security, contractual, or transaction-related exception requires it.
How long does HelloMillions take to answer a deletion request?
HelloMillions endeavors to respond within 45 days. It may take up to 90 days if more time is needed and written notice is provided.
Do I need an account to make a privacy request?
No. A verifiable consumer request does not require creation of an account.
Can I appeal a denied privacy request?
Where applicable, the Privacy Policy permits an appeal by email within 15 calendar days after receiving the decision.