How do I ask HelloMillions to close my account?
The current HelloMillions Help Center directs customers to contact Customer Support by chat or by selecting Submit a Request. Include the following information so the team can identify the correct account:
- Your name.
- The email address registered to your HelloMillions account.
- The reason you want the account closed.
Use the registered email address when possible. Never send your password. If the team needs to verify your identity, follow only the instructions provided through the official support channel.
Account closure is complete when Customer Support confirms it. The Help Center recommends logging out on every device after that confirmation.
What should I check before closing the account?
Closing an account forfeits continued access to and the right to use or benefit from any Virtual Coins associated with it under the current Terms of Service.
Before submitting the request:
- RecordsSave any purchase confirmations or account records you need for your files.
- Open casesAsk Customer Support about any open support case or unresolved transaction.
- Current termsRead the current Terms of Service rather than relying on an older screenshot or third-party summary.
- Privacy requestDecide whether you also want to make a separate privacy-rights request.
Account closure stops access to the service. A privacy request asks HelloMillions to delete eligible personal information, subject to verification, applicable law, and retention exceptions. See How to request deletion of your personal data.
Is a break or a limit different from account closure?
Yes. HelloMillions publishes several distinct choices on its Player Safety page:
| Choice | What happens |
|---|---|
| Spend or session limit | Places a limit on Gold Coin package purchases or daily session time while the account remains active. |
| Time-Out | Blocks purchases and gameplay for a selected period from 1 to 30 days; it cannot be cancelled once set. |
| Self-Exclusion | Prevents account access for a selected period from 1 month to 1 year and cannot be reversed before the period ends. |
| Account closure | Is requested through Customer Support when you want the account closed without choosing the published self-exclusion process. |
These are options, not hurdles to closure. If you have decided to close your account, you can request closure directly. If your concern is controlling play or spending, compare a break, self-exclusion, and closure before selecting the protection that fits your goal.
What happens after I send the request?
Customer Support may contact you to identify the account or clarify the request. Keep the support confirmation for your records. Do not assume that uninstalling a shortcut, logging out, or stopping marketing emails closes the account; those actions do not replace a closure request.
The Terms reserve HelloMillions’ discretion to suspend, close, or refuse to open an account. They also say only one Customer Account is allowed per person. If you later want access again, do not register a second account. Use the official reopening process instead.
Does closing my account erase my personal information?
Account closure does not automatically erase personal data. Account information is retained in accordance with the Privacy Policy during self-exclusion, and privacy access, correction, and deletion requests follow a separate process.
To request deletion, email [email protected] or submit a Privacy Query ticket through Customer Support. Some information may need to be retained to complete transactions, meet legal obligations, protect account security, or satisfy another applicable exception.
Frequently asked questions
Can I close my HelloMillions account at any time?
You may request closure at any time by contacting Customer Support. Closure is complete after the team confirms it.
What information do I need to close my account?
The Help Center asks for your name, registered HelloMillions email address, and reason for closing. Do not send your password.
Will I keep my coins after closing the account?
No. Closure forfeits continued access to and the right to use or benefit from Virtual Coins associated with the account.
Is deleting the app or logging out enough to close my account?
No. Request closure through Customer Support and wait for confirmation. Logging out is recommended after closure, but it is not the closure request.
Does account closure also delete my data?
Not automatically. Personal-data deletion is a separate, verifiable request governed by the Privacy Policy and applicable exceptions.