What can I do right now?
You do not need to wait for the situation to become more severe. Stop the current session and choose the strongest boundary you feel you need.
For a longer immediate barrier, sign in and open Customer Account > Player Trust & Safety Controls > Self-Exclusion. HelloMillions publishes options from 1 month to 1 year. Once confirmed, Self-Exclusion cannot be reversed before the selected period ends and you cannot log in during it.
Other available steps are:
- Set a daily, weekly, or monthly Gold Coin spend limit.
- Set a daily session-time limit.
- Choose Time-Out for a fixed pause from 1 to 30 days.
- Contact Customer Support if you want ordinary account closure.
- Tell a trusted person what is happening and ask them to support the boundary you chose.
Do not create a second account or use a different email address to get around a control.
What signs suggest that gameplay is no longer balanced?
Warning signs that may indicate loss of control include:
- difficulty limiting gameplay time or spending;
- placing gameplay ahead of responsibilities, relationships, or other interests;
- feeling anxious, irritable, or depressed when not playing;
- neglecting work, family, or social commitments; and
- continuing despite negative effects elsewhere in life.
One sign does not diagnose a disorder. The World Health Organization defines gaming disorder through impaired control, increasing priority given to gaming, and continuation or escalation despite negative consequences, with significant impairment. A qualified health professional should assess diagnosis and treatment.
Which HelloMillions control should I choose?
| If you want… | Published option |
|---|---|
| A maximum for Gold Coin package spending | Daily, weekly, or monthly spend limit |
| A maximum daily gameplay time | Session limit |
| A short fixed pause with account-detail access | Time-Out for 1 to 30 days |
| A longer period with no login | Self-Exclusion for 1 month to 1 year |
| The account closed without selecting Self-Exclusion | Contact Customer Support for account closure |
Lower spend and session limits apply immediately. Increasing or removing them requires 24 hours. Time-Out and Self-Exclusion cannot be ended early.
If you are unsure between a break and a longer exclusion, choose the protection that prevents the action you are worried about. Compare every option before confirming.
What should I know about Self-Exclusion?
During Self-Exclusion, you cannot log in or access account activities. After the selected period ends, the account remains closed until you contact HelloMillions, and a 24-hour cooling-off period applies after a reactivation request.
The policy recommends unfollowing HelloMillions on social media. Self-Exclusion applies per account, so it does not automatically cover other brands, websites, or applications. If you have accounts elsewhere and want similar protection, visit each service separately.
Gold Coin refunds or transfers are not permitted during Self-Exclusion. The policy also says Virtual Currency balances expire after 60 days of inactivity. If you need account history while excluded, contact Customer Support.
Where can I find human support?
You can speak with a doctor, licensed mental-health professional, or counselor about how gameplay is affecting you. Gaming Addicts Anonymous provides peer-led meetings for people who want to stop problematic game use; participation is voluntary and it is not a substitute for medical care.
If you are in the United States and experiencing emotional distress or thoughts of self-harm, call or text 988 or use 988 Lifeline chat. Conversations with 988 counselors are confidential. If there is immediate danger, call emergency services.
How can a friend or family member help?
A trusted person can listen without judgment, help you write down the boundary you selected, and stay with you while you activate it. They should not take control of your account credentials or impersonate you.
If someone is in immediate danger, contact emergency services. Otherwise, encourage professional support and let the person make informed decisions about account tools. Avoid minimizing the concern or pressuring them to return to gameplay after a break.
Frequently asked questions
Can I stop using HelloMillions for a few days?
Yes. Time-Out offers a fixed pause from 1 to 30 days and cannot be cancelled after confirmation.
What if I need a longer break from HelloMillions?
Self-Exclusion offers 1 month to 1 year with no account access and cannot be reversed before the selected period ends.
Can I set a limit without contacting support?
Yes. Spend and session limits can be set under Player Trust & Safety Controls in the Customer Account menu.
Is playing too much the same as gaming disorder?
Not necessarily. A qualified professional assesses gaming disorder. Concern about control or consequences is still a valid reason to use safeguards and seek support.
Where can I get crisis help in the United States?
Call or text 988 or use 988 Lifeline chat. Call emergency services if there is immediate danger.