What should I do first after moving?
Start with two checks: the status of your new state and the address recorded on your account. The current Terms of Service govern where the service may be used. The Terms also require customers to keep their personal details accurate and say that an address change should be handled through Customer Support with the necessary supporting documents.
Do not open a second account for the new address. HelloMillions permits one customer account per person, and the Terms tell customers who lose access to recover the existing account through support rather than registering again. A duplicate registration can create a separate account problem without resolving the move.
Use the availability table for a dated orientation, then confirm the result in the Terms. If the new state is available, submit an address-update request through Customer Support and follow the instructions provided for your account.
What information may I need to update my address?
Moving can require updated supporting documents. Proof-of-address examples include a utility bill, phone bill, or bank statement. The document should show the customer’s name and address clearly, be high quality, and be less than 90 days old.
Prepare only what the secure account flow or support team requests. A useful starting set is:
- Account emailUse the email address attached to your existing account.
- Old and new addressInclude the old and new residential addresses.
- Move dateInclude the date the move became effective.
- Proof of addressPrepare a current proof-of-address document if requested.
- Screen messageCapture the exact location or eligibility message shown on screen.
See documents accepted for verification for the published document types and image-quality requirements.
What happens if the new state has a different availability status?
| New-state status | What to expect | What to do |
|---|---|---|
| Service available | The account still needs accurate address and location information | Update the address and complete any requested check |
| Promotional contests unavailable | Gold Coin entertainment play may remain while Sweepstakes Coins activity is unavailable | Read the Gold Coin-only guide and ask support about the account |
| Prohibited territory | The Terms do not permit access to the service from that location | Stop attempting to use the service and contact support about account-specific next steps |
| Dated transition | Eligibility may change on the effective date stated in the Terms | Follow the dated notice and refresh the Terms on or after that date |
The treatment of an existing Sweepstakes Coins balance or pending prize request may depend on the account, the effective date, and the rules governing the move. Customer Support can confirm the outcome for your specific balance or request in writing.
Why might the site still show my old or wrong location?
HelloMillions uses more than the postal address typed into an account. Third-party identity and location checks may be used, and location services must be enabled. The service may receive device location data and approximate country, state, province, and timezone information associated with an IP address under the Privacy Policy.
After a move, restart the device and browser, allow location access for the site, and make sure the operating system’s date and timezone are correct. A mobile carrier, work network, or internet provider can sometimes route traffic in a way that produces an unexpected approximate location. If the problem persists, capture the exact error and contact support. Do not use a VPN or proxy; the Terms prohibit technology intended to conceal the customer’s actual location.
Can I keep using the account while the address change is reviewed?
Do not assume access is permitted merely because the account can still be opened. Eligibility depends on the current Terms and the customer’s actual location. The Terms allow HelloMillions to restrict an account while verification checks are incomplete and to restrict participation where eligibility requirements are not met.
If the new state is prohibited or a transition date has arrived, stop using the service and ask support how any remaining account matter will be handled. If the state is available but an address review is pending, follow the in-product instructions and support response. This avoids giving a general article more authority than an account-specific eligibility decision.
This is general information, not legal or tax advice.
Frequently asked questions
I moved and my HelloMillions account will not work. What should I do?
Check the new state’s status in the current Terms, enable location services, and ask official Customer Support to update the address on your existing account.
Do I need a new HelloMillions account after moving?
No. The Terms allow one account per person. Update or recover the existing account through Customer Support rather than creating a duplicate.
Will I need proof of my new address?
You may. Supporting documents can be required for address changes. Examples include a recent utility bill, phone bill, or bank statement.
What happens to my existing Sweepstakes Coins after a move?
The outcome may depend on the account and effective date. Ask support to confirm how the new state’s rules affect your specific balance and any pending redemption.